Saturday, November 8, 2008

Finally I got my ticket

Dear Sir/Madam,
Attached in this email is the Electronic Ticket Receipt for your booking.Please verify that your booking is correct. Should you have any enquiries, please visit our website athttp://www.silkair.com to obtain the contact number of the CustomerService Office nearest to you. To ensure that your flight departs on time, please check-in early:With Baggage: 2.5 hours before departureNo Baggage: 1.5 hours before departure Check-in online is available from 48 hours to 2 hours before departure.To access the online check-in feature, please click on this URL:http://www.silkair.com/mbe/en_UK/CheckIn/checkin.jsp Print your boarding pass now in the comfort of your own home or office.To Learn more, please click on this URL:http://www.silkair.com/mbe/en_UK/content/help/InternetCheckIn/helpBoardingPass.jsp Thank you for choosing SilkAir.
Yours sincerely,
SilkAir
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Friday, November 7, 2008

My friend asked me to pay first by my card

Hi, Mr Li,
My friend just called me. She asked me to pay by my card first. So did you just charge S$547 to my card. Mine is a Diners club card, the same as last time. xxxx xxxxxx xxxxThank you so much
Regards
Jenny

Here are the replies

Dear Jenny
The airfare is SGD268 and Taxes 21SG (Singapore Airport Tax) / 30TS (PhuketAirport Tax) / 124 (Fuel and Insurance surcharge).For your was fare diff SGD60 and YQ Tax diff SGD14 and Phuket Airport TaxSGD30 = SGD104.00 For the return flight from Phuket was the last flight depart 8.10pm andarrrive SIN 10.55pm. It is ok to have 2 diff credit card payment, so long 2 of you all need topresent the card for verification apon check-in.
Thank you
Regards
LiMeng

Relieved..but with some questions(same day)

Hi, Mr Li,
I confirmed that we will go. She just replied to me. Kindly let me know the schedule and advise us about the payment. I can give you her phone number. She can understand a little bit of English. I still need to know the individual itemized costs that sum to the $443 total.
Thank you very much
Jenny

Hi, Mr Li,
Thank you so much for your effort. I've already informed my friend and I am now waiting for her reply. Now I have some questions because I need to answer my friend.
1.The fare is $250 so is $193 the tax?
2. What's the departure time to fly to Phuket? I hope it'll be in the morning. What is the departure time to return to Singapore? I hope it'll be late at night. So we’ll have more time to stay there.
3. Is that possible We can pay for our individual costs using separate credit cards? Sorry for the trouble.
Many thanks
Jenny

Ah, finally confirmed..

Dear Jenny
Sorry for the late reply. We had confirm the flight for you to phuket on 6-8Dec08. Following will bethe fare diff for u and total fare for your friend. Original Fare difference (6292100436848) = New fare $443.00 - Current fare> $339.00 = $104.00>> For a booking, the total amount is $104.00 + $443.00(new passenger) =$547.00 Booking refer as following and apprec u cud kindly reconfirm your friend'sname. You may adv me your credit card no withexpiry date for ticketing issuing if you agree with the fare diff plus thenew fare.
Many Thanks
Regards
LiMeng

No reply, worried...

Hi, Mr Li,
I guess it looks like a little bit problematic for you. So we decided to look into to some additional places, such as Kota Kinebaru & Siem Reap. I finished my work at 5:30pm on Friday night. So if it is a late departure on Friday, we can also fly on 5/12. I Hope that will ease the problem. Sorry for the trouble.
Thank you so much.
Jenny

Lombok is expensive...

Hi, Mr Li,
I think Lombok is a bit expensive and unfortunately the two of us not very keen on going there. If it is cheap, we don’t mind. Today, I saw your advertisement. Langkawi is only $300 & Phuket is $250. We have no problem to go to these two places. Can you please help us to book these two? Or can you put us on a waiting list? Sorry for the trouble.
Regards
Jenny