The email I wrote to Silkair to request for the refund of my tax

To whom it may concern,I, Wxxx xxxxx, SxxxxxxxG booked an air ticket from you to fly to Lombok Gili island, Indonesia from 16/06/08 to 19/06/08. Unfortunately, I did not fly due to my passport problem. I called your office and the staff told me I could get my tax fee refunded. But, one day after that, she called again said I could not be refunded because, I did not show at your counter. As a "no show" at the counter, they could not refund me. I told her I did show there three times, otherwise I wouldn't know that my passport had a problem. I took so much trouble to rush to the immigration to get a temporary passport done in just 45min. The to and fro cost me another S$40 and the temporary passport + photo cost me more than S$20. After I reached the counter the second time, they issued me the boarding pass. That was the strong evidence that I did show there. Because of the luggage problem, (I run downstairs to claim my luggage at the counter, (I ran downstairs to claim my luggage at the counter, my partner left before she checked in). I went back to the counter in less than 5min. But the staff now refused to allow to go in. At that time the aircraft had not taken off yet. If your counter staff was just a little bit more helpful, I wouldn't have missed the flight. Think about so much effort and money I have already spent. Can't you be a little considerate; and let me have my money refunded? Your consideration will be highly appreciated.
Regards
Jenny W